In case of failure, the tenant can apply to the Rental Housing Tribunal and request a rent reduction. Please note that a tenant is not automatically entitled to a rent reduction and the court considers each case on the merits before making a decision to do so. If a tenant is worried about not being able to pay their rent, or if landlords are notified of tenants who may be in trouble, advice is available from specialist providers such as Shelter, Citizens Advice and Money Advice Service. If they are entitled to legal aid, they can also turn to civil legal aid for free and confidential advice. Camden Council can help: • Help to prevent you from becoming homeless • Check your rights as a private tenant • talk to your landlord or rental agent on your behalf • check out the financial assistance you have. Visit: camden.gov.uk/at-risk-of-being-homeless or call us on 020 7974 5801 (9am-5pm, Monday-Friday) for more information. Landlords are legally required to provide tenants, at the beginning of a lease, with all necessary gas and electricity guarantees and all other relevant certifications (and to carry out, if necessary, all planned inspections and tests). If inspections have already been carried out, digital copies may be provided by mail or, in certain circumstances. Owners are not obliged to do so. Most tenants can pay the rent as usual and should continue to do so, as they remain responsible for the rent during this period..
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